Privacy & Terms

500 Creative Inc.

Last updated: April 2026

 

 

Security Notice: Impersonation & Fraud Prevention

500 Creative is aware that third parties may occasionally attempt to impersonate our business through fraudulent emails, messages, or payment requests ("phishing" or "spoofing"). These communications are not sent by 500 Creative and are not authorized.

 

How to verify it's really us:

 

• Our official email addresses end in @500creative.com.

• We do not request urgent payments, gift cards, cryptocurrency, wire transfers, or sensitive personal information by email.

• If you receive a communication that seems inconsistent with our normal communication, please do not click links or download attachments. Contact us directly using the details on our website to verify.

 

Reporting suspicious messages

 

If you believe you have received a fraudulent message claiming to be from 500 Creative, please forward it to melanie@500creative.com so we can investigate and report it to the appropriate service providers.

 

Important note

 

Email spoofing is a known risk across the internet. While we take reasonable steps to protect our communications and reduce fraud risk, we cannot guarantee that third parties will not attempt to imitate our name or brand. We are not responsible for losses or damages resulting from communications that do not originate from our official @500creative.com domain.

 

 

Privacy Policy

​

Your privacy matters to us. This Privacy Policy explains what personal information 500 Creative Inc. ("500 Creative," "we," "us," or "our") collects, how we use it, how we protect it, and your rights regarding your information. This policy applies to all visitors and clients of 500creative.com and related services.

 

500 Creative is a Canadian business based in Toronto, Ontario. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

​

What Personal Information We Collect

We may collect the following personal information depending on how you interact with us:

 

Through our website forms (contact form, discovery call booking, service intake forms): your name, email address, phone number, business name, website URL, and any details you provide in message fields.

 

Through service delivery: business information, website credentials (provided by you for the purpose of completing work on your site), project-related files, and communication history.

 

Through email communication: your name, email address, and the content of messages you send to us.

 

Through analytics and cookies: anonymized usage data including pages visited, time on site, referring source, browser type, device type, and approximate geographic location. See the Cookies section below for details.

 

Through payment processing: we do not store credit card numbers or banking details directly. Payments are processed through third-party payment processors (such as Wix Payments or PayPal), which have their own privacy policies.

​

How We Collect Information

We collect personal information through: website forms and booking tools hosted on our Wix website, direct email correspondence, phone or video consultations, third-party tools used in the course of delivering services, and cookies and analytics tools as described below.

 

We only collect personal information that you provide voluntarily or that is generated automatically through standard website analytics.

 

How We Use Your Information

We use your personal information to: respond to inquiries and service requests, deliver the services you've purchased (web design, AI visibility audits, GEO strategy), communicate with you about your project or account, send invoices and process payments, improve our website and services based on anonymized usage data, and comply with legal obligations.

 

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

​

Marketing Communications and CASL Compliance

We will only send you marketing or promotional communications (such as newsletters, blog updates, or service announcements) if you have provided explicit consent to receive them. Every marketing email includes a clear and easy unsubscribe option. You may withdraw your consent at any time by clicking "unsubscribe" in any marketing email or by contacting us directly at melanie@500creative.com. Withdrawing consent does not affect communications related to an active service engagement.

​

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and help us understand how visitors use our site.

 

Essential cookies: required for the website to function properly (e.g., session management, security). These cannot be disabled.

 

Analytics cookies: we use Wix Analytics to collect anonymized data about website traffic, page views, and user behavior. This data helps us improve our site and services. No personally identifiable information is collected through analytics cookies.

 

Third-party cookies: our website may include embedded content or links to third-party services (such as social media platforms or scheduling tools) that may set their own cookies. We do not control these cookies.

 

You can manage your cookie preferences through the cookie consent banner on our website or through your browser settings. Disabling certain cookies may affect website functionality.

​

Third-Party Services

We use the following third-party services in the course of operating our business and delivering services. Each has its own privacy policy:

 

• Wix.com: website hosting, forms, booking, and analytics

• Google Workspace: email and document management

• Payment processors: as applicable (Wix Payments, Square, PayPal, or other processors used at the time of transaction)

• Scheduling tools: Calendly for booking discovery calls or consultations

• AI tools: We use AI-powered tools (including Anthropic's Claude) to assist with research, analysis, and content development in the course of delivering services. Client information provided during service engagements may be used as input for AI-assisted analysis. No client information is stored by these tools beyond the active session, and we do not use client data to train AI models

 

We only share personal information with third parties to the extent necessary to deliver our services or comply with legal requirements.

​

Data Retention

We retain client project files and communications for the duration of the engagement and for a reasonable period afterward to support ongoing reference and service continuity. Contact form submissions and inquiries are retained in our systems unless you request deletion. Anonymized analytics data is retained indefinitely as it cannot be linked to an individual.

 

You may request deletion of your personal information at any time by contacting us at hello@500creative.com.

​

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include: encrypted file storage for sensitive business and client documents, secure email communication through our @500creative.com domain, password-protected accounts and tools, and limiting access to personal information to authorized personnel only.

 

No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

Your Rights Under PIPEDA

As a Canadian resident, you have the right to: know what personal information we hold about you, request access to your personal information, request correction of inaccurate information, request deletion of your personal information (subject to legal retention requirements), and withdraw consent for marketing communications at any time.

 

To exercise any of these rights, contact us at melanie@500creative.com. We will respond to your request within 30 days.

 

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

 

 

Website Terms and Conditions of Use

​

1. Terms

By accessing this website, you agree to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

​

2. Intellectual Property

All content on this website, including text, graphics, logos, images, designs, and website layouts, is the property of 500 Creative Inc. and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or republish any content from this website without prior written consent from 500 Creative.

 

Client work displayed in our portfolio is shown with client permission and remains the intellectual property of the respective clients unless otherwise agreed.

​

3. Revisions and Errata

The materials appearing on 500 Creative's website could include technical, typographical, or photographic errors. 500 Creative does not warrant that any of the materials on its website are accurate, complete, or current. 500 Creative may make changes to the materials contained on its website at any time without notice. 500 Creative does not, however, make any commitment to update the materials.

​

4. Links

500 Creative has not reviewed all of the sites linked to from its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by 500 Creative of the site. Use of any such linked website is at the user's own risk.

​

5. Service Terms

All services provided by 500 Creative (including web design, AI Visibility Audits, Wix GEO Sprints, and Offsite Authority Roadmaps) are governed by individual service agreements or proposals provided to clients before work begins. These agreements outline scope, deliverables, timelines, payment terms, and any additional terms specific to the engagement.

​

6. Payment and Refunds

Payment terms are outlined in individual service agreements. A deposit is required before work begins. All payments, including deposits, are non-refundable. Digital deliverables (audits, roadmaps, reports) are non-refundable once delivered.

 

If you have a concern about a deliverable, please contact us at hello@500creative.com within 7 days of delivery so we can address it.

​

7. Limitation of Liability

500 Creative provides strategic recommendations and digital services based on our professional expertise and available data. Results from AI visibility strategies, search engine optimization, and related services are influenced by third-party platforms and algorithms that are outside our control. We do not guarantee specific search rankings, AI recommendations, or business outcomes.

 

In no event shall 500 Creative Inc. be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

​

8. Site Terms of Use Modifications

500 Creative may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

​

9. Governing Law

Any claim relating to 500 Creative's website or services shall be governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.

​​

Contact

If you have any questions about this Privacy Policy, our Terms of Use, or how we handle your personal information, please contact us:

500 Creative Inc. Melanie Vendette, Founder Email: hello@500creative.com Website: 500creative.com Location: Toronto, Ontario, Canada