500 Creative Inc. — Privacy Policy & Terms of Use

Last updated: June 2026

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Security Notice: Impersonation & Fraud Prevention

500 Creative is aware that third parties may attempt to impersonate our business through fraudulent emails, messages, or payment requests (“phishing” or “spoofing”). These communications are not sent by us and are not authorized.

 

How to verify it’s really us

• Our official email addresses end in @500creative.com.

• We do not request urgent payments, gift cards, cryptocurrency, wire transfers, or sensitive personal information by email.

• If a message seems unusual or inconsistent with our normal communication, do not click links or download attachments. Contact us directly through the information on our website to confirm authenticity.

 

Reporting suspicious messages

If you receive a message claiming to be from 500 Creative that appears fraudulent, please forward it to hello@500creative.com so we can investigate and report it to the appropriate service providers.

 

Important note

Email spoofing is a known internet risk. While we take reasonable steps to protect our communications, we cannot guarantee that third parties will not attempt to imitate our name or brand. We are not responsible for losses or damages resulting from communications that do not originate from our official domain.

 

Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal information 500 Creative Inc. (“500 Creative,” “we,” “us,” or “our”) collects, how we use it, how we protect it, and your rights under Canadian privacy law. This policy applies to all visitors and clients of 500creative.com and related services.

 

500 Creative is a Canadian business based in Toronto, Ontario. We comply with PIPEDA and CASL.

 

What Personal Information We Collect

We may collect the following information depending on how you interact with us:

• Website forms — name, email address, phone number, business name, website URL, and any details you provide.

• Service delivery — business information, project files, website credentials you provide for work purposes, and communication history.

• Email communication — your name, email address, and message content.

• Analytics and cookies — anonymized usage data such as pages visited, time on site, device type, and approximate location.

• Payments — we do not store credit card numbers or banking details. Payments are processed through third‑party processors with their own privacy policies.

 

How We Collect Information

We collect personal information through:

• Website forms and booking tools hosted on Wix

• Direct email correspondence

• Phone or video consultations

• Third‑party tools used to deliver services

• Cookies and analytics tools

 

We only collect information you provide voluntarily or that is generated automatically through standard website analytics.

 

How We Use Your Information

We use your information to:

• Respond to inquiries and service requests

• Deliver services you’ve purchased

• Communicate about your project or account

• Send invoices and process payments

• Improve our website and services using anonymized analytics

• Comply with legal obligations

 

We do not sell, rent, or trade your personal information for marketing purposes.

 

Marketing Communications (CASL Compliance)

We only send marketing or promotional communications if you have provided explicit consent. Every marketing email includes an unsubscribe option. You may withdraw consent at any time by clicking “unsubscribe” or contacting hello@500creative.com.

 

Withdrawing consent does not affect communications related to an active service engagement.

 

Cookies and Tracking Technologies

Our website uses cookies to improve your experience and understand how visitors use our site.

• Essential cookies — required for site functionality.

• Analytics cookies — Wix Analytics collects anonymized traffic and behavior data.

• Third‑party cookies — embedded content or scheduling tools may set their own cookies.

 

You can manage cookie preferences through our cookie banner or your browser settings.

 

Third‑Party Services

We use the following third‑party services to operate our business and deliver client work. We only share the minimum information necessary for each service to function.

• Wix.com — hosting, forms, booking, analytics

• Google Workspace — email and document management

• Payment processors — Wix Payments, Square, PayPal, or others used at the time of transaction

• Scheduling tools — Calendly for booking calls

• AI tools — We use AI‑powered tools to support research, analysis, and content development. We only input the minimum information necessary to complete your project. We do not upload sensitive credentials or financial information to AI tools. We do not use client data to train AI models, and AI providers do not retain your information beyond the active session.

 

Data Retention

We retain client project files and communications for the duration of the engagement and for a reasonable period afterward to support service continuity. Contact form submissions may remain in our system unless you request deletion.

Anonymized analytics data may be retained indefinitely, as it cannot be linked to an individual.

You may request deletion of your personal information at any time by contacting hello@500creative.com.

 

Data Security

We take reasonable measures to protect your information, including:

• Encrypted file storage

• Secure email communication through our @500creative.com domain

• Password‑protected accounts and tools

• Limited access to authorized personnel only

 

No method of electronic storage or transmission is 100% secure, but we follow industry‑standard safeguards.

 

Your Rights Under PIPEDA

You have the right to:

• Know what personal information we hold

• Request access to your information

• Request corrections

• Request deletion (subject to legal retention requirements)

• Withdraw consent for marketing communications

 

To exercise these rights, contact hello@500creative.com. We will respond within 30 days.

 

Children’s Privacy

Our website and services are not directed at individuals under 18. We do not knowingly collect personal information from children.

 

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

 

Website Terms & Conditions of Use​​

1. Terms

By accessing this website, you agree to be bound by these Terms and all applicable laws. If you do not agree, you are prohibited from using this site.

 

2. Intellectual Property

• All content on this website is the property of 500 Creative Inc. and protected by copyright laws. You may not reproduce or distribute any content without written consent.

• Client work displayed in our portfolio is shown with permission and remains the intellectual property of the respective clients unless otherwise agreed.

• The Authority Climb™, including its name, framework, step structure, and supporting materials, is the intellectual property of 500 Creative Inc. Our methodologies, report structures, templates, diagnostic frameworks, and related materials remain our property regardless of the engagement through which a client receives them. The Authority Climb™ is a trademark of 500 Creative Inc.

 

3. Revisions and Errata

Website materials may include errors. We do not guarantee accuracy or completeness and may update content at any time without notice.

 

4. Links

We are not responsible for the content of external sites linked from our website. Use of any linked site is at your own risk.

 

5. Service Terms

All services are governed by individual agreements or proposals outlining scope, deliverables, timelines, and payment terms. Service-specific terms are available at 500creative.com/service-terms.

 

6. Deliverables and License

Reports, audits, roadmaps, and other deliverables prepared for a client are licensed, not sold. Upon full payment, the client receives a non-exclusive license to use the deliverable for their internal business purposes. Clients may share deliverables with their own team and professional advisors. Clients may not reproduce, resell, publish, or distribute deliverables or the frameworks they contain, in whole or in part, without written consent from 500 Creative Inc.

 

7. Payment & Refunds

Payment terms are defined in your service agreement. A deposit is required before work begins. All payments, including deposits, are non‑refundable. Digital deliverables are non‑refundable once delivered.

 

If you have concerns about a deliverable, contact hello@500creative.com within 7 days.

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8. Limitation of Liability

We provide strategic recommendations based on our expertise and available data. Results from SEO, AI visibility strategies, and related services depend on third‑party platforms outside our control. We do not guarantee specific rankings, lead volumes, or business results.

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500 Creative Inc. is not liable for indirect, incidental, or consequential damages arising from use of our website or services.

 

9. Modifications

We may revise these Terms at any time without notice. By using this website, you agree to the current version.

 

10. Governing Law

These Terms are governed by the laws of Ontario, Canada.

 

Contact

500 Creative Inc.

Melanie Vendette, Founder

Email: hello@500creative.com

Website: 500creative.com

Location: Toronto, Ontario, Canada